Complaints

At Parkwood, we appreciate the value of a customer and even more the value of a satisfied customer. It is our constant aim to conduct ourselves accordingly. When a complaint or concern arises, please communicate it to us, and we will do everything in our control to resolve the issue.

Steps to take when you have a complaint

Provide to us in writing the nature of your complaint

If by letter or email, address it to:

If your concern is not resolved, your next steps (in order of escalation) are the following:

Life Insurance – Company Products

1. P.P.I.
   522 University Ave, Suite 900
   Toronto, Ontario  M5G 1Y7
2. The respective insurance company you are dealing with
3. Independent Financial Brokers of Canada
   740-30 Eglington Ave. W.
   Mississauga, Ontario  L5R 3E7
4. Financial Services Commission of Ontario
   5160 Yonge St.
   North York, Ontario  M2N 6L9