At Parkwood, we appreciate the value of a customer and even more the value of a satisfied customer. It is our constant aim to conduct ourselves accordingly. When a complaint or concern arises, please communicate it to us, and we will do everything in our control to resolve the issue.
Steps to take when you have a complaint
Provide to us in writing the nature of your complaint
If by letter or email, address it to:
|Mr. John L. Housser, President
Parkwood Financial Services Inc.
P.O. Box 23040 Kitchener RPO
If your concern is not resolved, your next steps (in order of escalation) are the following:
Life Insurance – Company Products
522 University Ave, Suite 900
Toronto, Ontario M5G 1Y7
- The respective insurance company you are dealing with
- Independent Financial Brokers of Canada
740-30 Eglington Ave. W.
Mississauga, Ontario L5R 3E7
- Financial Services Commission of Ontario
5160 Yonge St.
North York, Ontario M2N 6L9