519-745-8771   |   1-800-866-8727
519-745-8771   |   1-800-866-8727

Complaints

At Parkwood, we appreciate the value of a customer and even more the value of a satisfied customer. It is our constant aim to conduct ourselves accordingly. When a complaint or concern arises, please communicate it to us, and we will do everything in our control to resolve the issue.

Steps to take when you have a complaint


Provide to us in writing the nature of your complaint

If by letter or email, address it to:

Mr. John L. Housser, President
Parkwood Financial Services Inc.
P.O. Box 23040 Kitchener RPO
Kitchener, Ontario
N2B 3V1

e-mail jlhousser@parkwoodfs.com

If your concern is not resolved, your next steps (in order of escalation) are the following:

Life Insurance – Company Products

  1. P.P.I.
    522 University Ave, Suite 900
    Toronto, Ontario  M5G 1Y7
  2. The respective insurance company you are dealing with
  3. Independent Financial Brokers of Canada
    740-30 Eglington Ave. W.
    Mississauga, Ontario  L5R 3E7
  4. Financial Services Commission of Ontario
    5160 Yonge St.
    North York, Ontario  M2N 6L9