We appreciate the value of a customer and the value of a satisfied customer. We attempt to conduct ourselves accordingly. We often get new customers because they are unsatisfied at their previous place, and from time to time a customer may wish to move their account elsewhere for a number of reasons. One reason we dont want people to change is due to a complaint of an aspect that is or was within our control. When a complaint or concern arises please communicate it to us.
Steps to take when you have a complaint
Client Complaint Information Mutual Funds Only
Clients of a mutual fund dealer who are not satisfied with a financial product or service have a right to make a complaint and to seek resolution of the problem. If you have a complaint, these are some of the steps you can take.
Your complaint should first be explained to your financial advisor. The person who sold you the product or service will solve most problems quickly.
Contact your mutual fund dealer. Member firms are responsible to you, the investor, for monitoring the actions of their representatives to ensure that they are in compliance with the legislation, rules and guidelines governing their activities.
Some problems are easily solved by a phone call. Some matters can be resolved through the Branch Manager. The dealer's Compliance Department will investigate any complaint that you initiate in writing and respond back to you with the results of their investigation.
Contact the Mutual Fund Dealers
Association of Canada (MFDA), which is the self regulatory organization
in Canada to which your mutual fund dealer belongs. The MFDA investigates
complaints about mutual fund dealers and their representatives, and takes
enforcement action where appropriate. There is no cost to clients for
referring a complaint to the MFDA. The MFDA can be contacted:
Contact the Ombudsman for
Banking Services and Investments (OBSI), an organization independent of
the MFDA, government, and the financial services industry. OBSI provides
an independent and impartial process for the investigation and resolution
of complaints about the provision of financial services to clients. OBSI
will investigate your complaint only if you have first exhausted your
firm's internal complaint-handling processes. OBSI can make a non-binding
recommendation that your firm compensate you
Retaining a lawyer to assist
with the complaint.
John L. Housser
John L. Housser
519-745-8771 | 1-800-866-8727
Copyright © 2003 Parkwood Financial Services Inc.